Watch: Bernadette Fay on Alarm Fatigue & Super Critical Mass
Date: June 20, 2014
Author: Ross Colebatch
When in Dubbo to catch up with Mark Nugent and chat about his thoughts on CUSP, we also sat down with Bernadette Fay. Bernadette is part of the Hospital Executive at Dubbo Hospital, and is also the President of Base Arts Inc. Base Arts is a company that is bringing art and design into the massive redevelopment of Dubbo Hospital, currently underway and expected to be completed in coming years.
Bernadette had met Object: Australian Design Centre’s Director Steven Pozel at the opening night, where she told him about how Super Critical Mass’ installation had given her new insight into how to approach the issue of ‘alarm fatigue’, a very real and dangerous phenomenon that can pose significant risks for patients and health works alike. In addition, she spoke about how incorporating user-centred research and empathy, core tenets of design thinking methodology, into the planning process, the hospital had already incorporated changes to the design that has the potential to significantly improve patient experience and well-being.
Watch below the interview with Bernadette, who also kindly provided access to a number of machines and situations where the cacophony of hospital sounds could be recorded, to try and give you a better understanding of what doctors, nurses, other hospital workers, and patients go through on a regular basis—all while trying to provide adequate care and quality environments within which to recuperate.